Questions your website should answer in 10 seconds

Posted on 25/04/2019

Did you know that 55 percent of visitors spend less than 15 seconds on a website? Regardless of your industry, product or service, you’re dealing with an extremely small window of time before your visitors head for someone else’s site. To get people to hang around for longer, there are some things you need to do that visitors will see in the first 10 seconds of landing on your site.

Here are some specific questions every visitor wants answered in 10 seconds.

1. What Are You Selling?

First and foremost, they’ll want to immediately know what product/service you’re offering. The instant they land on your website, this should be abundantly clear, and there should be absolutely no guesswork involved. Using just a few lines of text is helpful as long as it gets straight to the point.

2. Why Should They Care?

After establishing what your offer entails, your visitors will have an even more pressing concern. How will it improve their lives and solve whatever pain points they’re experiencing? In other words, what’s in it for them and why should they care? This is where you need to communicate your value proposition and lay out for them in no uncertain terms, why they should do business with you.

3. What’s the Cost?

Let’s imagine that you have explained what you’re selling succinctly, and you’ve piqued a visitor’s interest by explaining what the benefits of using your products or service are, visitors will probably then want to gain at least some idea of how much it’s going to cost. We’re not suggesting we should all have glaring price tags on the home page of our websites, but it might be useful to have a clear and obvious link to your pricing information to show you have nothing to hide. Making them work hard for the information is more likely to result in them being frustrated more than enthused.

4. What Differentiates Your Brand From Others?

Let’s be honest. Most industries are saturated with competitors vying for the attention of a finite demographic. As we all well know, the fenestration industry is no different and quite frankly, sometimes the differences from one company to another may be hard to see on first viewing. It can help to tell your story, because that will be different to everyone else’s. Don’t go overboard, but revealing a bit about your company’s history, team members, values and so on can give visitors a flavour of the type of company you are and whether you’ll be a good fit for what they’re looking for.

5. Who Else is Using It?

People want validation of a product/service before they spend their hard-earned money on it. If you’re able to establish other notable customers/clients who are using it, you’re probably going to put a visitor’s mind at ease, but again, you need to do this quickly and succinctly to get the message across fast. Testimonials are great too, which of course you don’t necessarily want crowding up your home page, but again, let visitors know they exist and give them quick access to where they can find them.

Conclusion

It’s important to remember that you’ve only got so much time to impress website visitors and persuade them to take a closer look. Understanding the most common questions that arise in visitors’ minds is essential for creating a positive experience and creating it fast. Sometimes it can be useful to review your existing site and ask yourself these questions – would visitors find the answers in the first 10 seconds? Or will they be long gone because they can’t find what they need?

We help companies get websites that work online quickly, easily and cost effectively, so if you think your site can be improved, contact us today.