Questions your website should answer in 10 seconds

Posted on 25/04/2019

Did you know that 55 percent of visitors spend less than 15 seconds on a website? Regardless of your industry, product or service, you’re dealing with an extremely small window of time before your visitors head for someone else’s site. To get people to hang around for longer, there are some things you need to do that visitors will see in the first 10 seconds of landing on your site.

Here are some specific questions every visitor wants answered in 10 seconds.

1. What Are You Selling?

First and foremost, they’ll want to immediately know what product/service you’re offering. The instant they land on your website, this should be abundantly clear, and there should be absolutely no guesswork involved. Using just a few lines of text is helpful as long as it gets straight to the point.

2. Why Should They Care?

After establishing what your offer entails, your visitors will have an even more pressing concern. How will it improve their lives and solve whatever pain points they’re experiencing? In other words, what’s in it for them and why should they care? This is where you need to communicate your value proposition and lay out for them in no uncertain terms, why they should do business with you.

3. What’s the Cost?

Let’s imagine that you have explained what you’re selling succinctly, and you’ve piqued a visitor’s interest by explaining what the benefits of using your products or service are, visitors will probably then want to gain at least some idea of how much it’s going to cost. We’re not suggesting we should all have glaring price tags on the home page of our websites, but it might be useful to have a clear and obvious link to your pricing information to show you have nothing to hide. Making them work hard for the information is more likely to result in them being frustrated more than enthused.

4. What Differentiates Your Brand From Others?

Let’s be honest. Most industries are saturated with competitors vying for the attention of a finite demographic. As we all well know, the fenestration industry is no different and quite frankly, sometimes the differences from one company to another may be hard to see on first viewing. It can help to tell your story, because that will be different to everyone else’s. Don’t go overboard, but revealing a bit about your company’s history, team members, values and so on can give visitors a flavour of the type of company you are and whether you’ll be a good fit for what they’re looking for.

5. Who Else is Using It?

People want validation of a product/service before they spend their hard-earned money on it. If you’re able to establish other notable customers/clients who are using it, you’re probably going to put a visitor’s mind at ease, but again, you need to do this quickly and succinctly to get the message across fast. Testimonials are great too, which of course you don’t necessarily want crowding up your home page, but again, let visitors know they exist and give them quick access to where they can find them.

Conclusion

It’s important to remember that you’ve only got so much time to impress website visitors and persuade them to take a closer look. Understanding the most common questions that arise in visitors’ minds is essential for creating a positive experience and creating it fast. Sometimes it can be useful to review your existing site and ask yourself these questions – would visitors find the answers in the first 10 seconds? Or will they be long gone because they can’t find what they need?

We help companies get websites that work online quickly, easily and cost effectively, so if you think your site can be improved, contact us today.

What do website visitors want?

Posted on 10/04/2019

Developing a new website is exciting, if a little daunting, for most companies. Whether a fledgling business or a well-established firm, getting your online presence right is an important task. On the surface of it, it seems like it’s an easy thing to do, after all we all know our businesses, products and services inside out, we just need to tell everyone about them, right? Wrong! Remember visitors don’t have the knowledge about your company that you have, so if you drown out your key messages by trying to tell them everything from the outset, they’re likely to move onto another site very quickly.

First impressions count

To overcome this problem and make sure you make the right first impression, your site needs to be designed and developed with the user in mind. It sounds obvious, but I’m sure we’ve all come across websites that haven’t given us what we want.

Here are some things to consider in the structure and design of your website to make sure you’re giving visitors what they want and not just what you think they want.

Excellent navigation – your approach to navigation will depend on your business type and the industry in which you operate, but it should be simple and easy to follow. Make sure the key areas of your offering are easy to find and can be found from different directions within your website.

Clear structure – there’s nothing worse than landing on a website and being unsure of what you’re meant to do next. It affects the overall user experience and how you see the brand. Make sure in the build of your own website that visitors know what to do from the moment they arrive.   

State your difference – the product you sell may be the same as the products your competitors sell, but your business is different. Make sure visitors to your website understand why you’re unique and how your difference will benefit them.

Complete contact page – people want to know who is behind a website – it makes us feel safer and we are more likely to trust a company if we can see the people behind it. Fifty-one per cent of people say that thorough contact information is one of the most important factors on a website, so the more ways you can give visitors to contact you, the better.

Security – With data breaches becoming so prominent in recent years, we have become a lot more cautious as web users when it comes to handing over our information. Having an easy to find privacy policy that explains how information is used including your cookie policy helps visitors to trust you and your website.  

Keeping it simple for real results

Working out what visitors want to see on your website isn’t always easy, but it is worth the effort. Keep in mind that they don’t need to see every single detail of every single aspect of your business online. By including less, you’re making it easier for users to find what they want. And by limiting the information you offer to a certain degree, visitors are more likely to contact you to find out more.

As specialists in the fenestration industry, the team at Glazing Vault have designed and developed a series of cost-effective website design templates that are perfectly suited to the window and door sectors. Each has been carefully thought out to ensure installers and end-users are getting exactly what they need from the completed website and in turn, our customers are getting real results.